We design our items to help you reach maximum performance. However, if you are not completely satisfied with your purchase for any reason, we are here for you. You have 14 days from the date of receipt of your package, to test your purchases on Strongandsavage.com to request a return/exchange.
- Any product can be exchanged/returned within 14 days from the date of delivery. After this deadline, unfortunately, we no longer accept returns.
- Items must be unworn and unwashed and have all original tags attached. We cannot accept items that have distinct odors or signs of wear.
- If you judge that your items are defective, please contact our customer service at email@example.com. Give us a brief description of the defect, providing photos details.
- Complaints about defective products must be made within 14 days. Any day over 14 days will be considered a normal ‘wear and tear’ and may be refused.
- All efforts will be made to replace any stock with a similar product. Under certain circumstances, your preferred product may not be in stock. In this case, Strong And Savage reserve the right to issue a refund or credit you the value of the original product. The product must also meet all other return criteria.
- We do not accept returns/exchanges of sale items.
Return and Exchange Procedure:
- Go to your account section
- Click on the “Exchange” or “Refund” button
- Select which item(s) you are returning and why
- Choose the item(s) you want instead (in the case of an exchange), select your size then press the “exchange” button
- Once done, we will receive your request and we will keep you informed via email
- Please note that the delivery costs are the responsibility of the customer