How can we help?
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping Information
Here at Strong And Savage, we strive to provide our community with the best possible online shopping experience. This is why we partner with only the best freight companies to ensure you receive the quickest and most efficient delivery times possible.
Do you ship worldwide?
Yes, we ship worldwide.
How are the shipping times and costs determined?
Shipping times and costs will vary depending on your delivery location, and the cost will be calculated at checkout.
What are the EXPRESS delivery times?
The EXPRESS delivery times are between 2 and 5 business days. However, please note these are estimates only and not guaranteed by Strong And Savage.
How will I know when my order has been shipped?
Once the order is packed and shipped, you will receive an email with the tracking number of your order. Please allow 24-48 hours for the tracking number to show any activity on the FedEx website.
Can I change my shipping address after placing an order?
You can request a change to your shipping address, but it must be done before the order is shipped. Please contact our customer service as soon as possible.
Do you offer free shipping?
Free shipping may be available for orders above a specific amount. Please contact customer service for current details.
What are the customs duties and taxes for international orders?
Customs duties and taxes for international orders vary by country and are not included in the shipping cost. These fees are the responsibility of the recipient and will be collected by the carrier at the time of delivery.
Can I schedule a specific delivery date?
While we cannot guarantee specific delivery dates, you may contact our customer service team to discuss options for scheduling your delivery with the carrier.
Order Information
How do I place an order?
To place an order, simply browse our website, add items to your cart, and proceed to checkout. You will need to provide your shipping and payment information to complete the order.
Will I receive a confirmation email after placing an order?
Yes, you will receive a confirmation email shortly after placing your order, which will include your order number and details.
What should I do if I receive the wrong item or a damaged product?
If you receive the wrong item or a damaged product, please contact our customer service team immediately. We will arrange for a replacement or refund as necessary.
Can I add items to an order I’ve already placed?
Yes, you can add items to your order, but only if it has not been shipped yet.
Product Information
How do I know if a product is in stock?
Product availability is indicated on the product page. If an item is out of stock, it will be clearly marked.
How do I choose the right size for clothing items?
We provide a size guide on each product page to help you choose the correct size. If you have any questions about sizing, feel free to contact our customer service team for assistance.
Are the product images on the website accurate?
We strive to capture images that accurately represent each product as it appears in real life, ensuring you have a clear understanding of what to expect.
Can I request a custom or personalized product?
We do not offer custom or personalized products.
How can I find more information about a product?
Detailed information about each product can be found on its respective product page, including descriptions, specifications, and any additional features. If you need more information, you can also contact our customer service team.
Can I see customer reviews of the products?
Yes, customer reviews are available on most product pages. These reviews can give you insights into the quality and performance of the products from other customers.